KP-1 Swapout/Repair Program

Name: KP-1 Swapout/Repair Program
Brand: CENTROID CNC
SKU: 15564
Price: 195.00 USD
Availability: InStock

SKU: 15564 Category: CNC Support

$195.00

Estimated Shipping Date

KP-1 Repair/Swapout FAQ's

1.) When I send in a KP-1 for a swapout will it have the refit upgrade technology? Yes, All repairs or swapouts will be sure to have the latest upgrades.

2.) How does this effect my warranty? A new 1 year manufacture defect warranty will start from the refit date.

3.) How long will the repair/swapout take? That depends on demand but we estimate around 5-7 working days turn around time.

4.) How will the probe be shipped back to me? Ground Shipping for USA customers. International customers will be asked to pay for the actual return shipping costs before shipping.

5.) Can I provide my UPS number and/or pay for overnight shipping? Yes. When you get the RMA number email reply to diysales@centroidcnc.com and inform them that you would like overnight shipping, provide your UPS account number or ask to be billed for the overnight shipping costs.

6.) Should I also ship back the stylus? Please so not ship back any Styli, Styli are not covered by the Repair/Swapout program. New styli can be purchased below.

7.) Should I also ship back the cable? No, but let us know if you need a new cable.

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Yes, it happens. You can go for years without crashing a probe but even the best of us eventually make a mistake and plow the probe into the vise or work piece. No stress, when that happens you can send the KP-1 back and for a flat fee of $195 we will repair or replace the probe.

How it works:

1.) Use the "Add to Cart" button and purchase the $195 KP-1 swapout.

2.) Centroid support will email you an RMA number (Return Merchandise Authorization) with instructions.

3.) Package the probe properly, pay particular attention to protecting the nose of the probe, insure the package for the cost of a new KP-1 and clearly mark the outside of the box with the RMA number.

4.) Centroid will repair or replace the probe and ship back to you and email you a tracking number.