Acorn Swap-Out Board
Acorn Swap-Out Program:
In the event of non warranty user inflicted damage, Centroid offers an Acorn board Swap-out program.
Acorn Swap-out Procedure:
1.) E-mail email@example.com the Acorn board serial number and request an Acorn swap-out RMA number.
2.) Pay the $199 swap-out cost by purchasing this product.
3.) When you receive an email documenting the payment, forward that email to firstname.lastname@example.org.
4.) Ship back the damaged Acorn board (with BBG) following Centroid RMA guidelines found in the RMA email from email@example.com. * see notes below
5.) Upon receiving the RMA package, Centroid will ship a replacement Acorn board UPS GND (no power supply or cables included just a swap-out Acorn with BBG). Any License files purchased for the returned board will be transferred to the swap-out board and provided via email along with tracking number of the swap-out shipment.
- The provided "Swap-out Acorn boards" are a mixture of refurbished and new Acorn boards depending on what we have in stock at that moment.
- All swap-out boards are fully tested and operational before shipping.
- Warranty date is from the original purchase date for any swap-out Acorn Board.
- No need to return any cables, power supplies or terminal blocks.
- Do return the Acorn board with the BBG attached.
- In the case of International customers we will accept high resolution photos of the damaged board detailing the damage in lieu of shipping the physical Acorn board back to save on expensive international shipping charges.